Shipping & Delivery

We ship globally from Velobike HQ in New Zealand.

Shipping to the United States of America? Prices include all import taxes, duties and tariffs at checkout. You won't be charged any extra costs upon import with DHL.

Prices include both sales taxes (GST/VAT) and any DHL / customs import charges on orders shipping to:

    • New Zealand
    • Australia
    • Canada (BC only)
    • Switzerland
    • Norway
    • UK* (orders under £135 only)
    • EU** (orders under €150 only)

    *Orders under £135 only: VAT included at checkout. Orders above £135: import VAT/customs collected separately on delivery by DHL.

    **Orders under €150 only: VAT included at checkout. Orders above €150: import VAT/customs collected separately on delivery by DHL.

    For all other countries:

    • Import taxes, duties and tariffs are not included at our checkout
    • Check your local customs rules for guidance on whether import taxes, duties or tariffs apply to your import; if so, DHL will collect these from you before delivery
    • We declare goods sold as a commercial sale at invoice value, and do not take requests to lower declared values or mark goods as gifts
    • Declined payments result in returned parcels, with return costs deducted from refunds owing.

    Shipping Prices and Methods

    New Zealand:

    • New Zealand Post, 1–3 working day target

    • Free for orders over $150

    • $10 for orders under $150

    Australia:

    • DHL Express, 1–3 working day target

    • Orders under AUD$1000: AUD$25

    • Orders over AUD$1000: AUD$100 (covers mandatory import declarations)

    • No PO boxes, APO boxes, or Private Bag deliveries

    United States of America:

    • DHL Express, 2–6 working day target

    • USD$38 (covers all DHL import charges)

    • No PO boxes, APO boxes, or Private Bag deliveries

    Canada / Mexico:

    • DHL Express, 2–6 working day target

    • CAD$40 / NZD$45

    • No PO boxes, APO boxes, or Private Bag deliveries

    Most of Asia:

    Includes: China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam

    • DHL Express, 2–6 working day target

    • NZD$40

    • No PO boxes, APO boxes, or Private Bag deliveries

    UK & Most of Europe:

    Includes: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, UK

    • DHL Express, 4–8 working day target

    • NZD$60 / €30 / £25

    • No PO boxes, APO boxes, or Private Bag deliveries

    Switzerland:

    • DHL Express, 4–8 working day target
    • CHF45 (all customs & DHL fees included)
    • No PO boxes, APO boxes, or Private Bag deliveries

    Rest of the World:

    Due to sanctions we currently cannot ship to Belarus, Crimea, Cuba, Iran, North Korea, Russia, and Syria.

    • DHL Express, 6–10 working day target, NZD$120–$205 depending on weight

    • No PO boxes, APO boxes, or Private Bag deliveries

    Delivery & Dispatch Targets

    • Dispatch: 1 working-day target (Monday–Friday, excluding NZ public holidays)

    • M2 Frameset: allow an extra 7–10 working days to the delivery target

    • DHL & NZ Post delivery targets are estimates and may vary due to holidays, customs clearance, and rural addresses

    • Tracking details are emailed after dispatch