Privacy Policy

Last updated: May 2026

Velobike Innovation Limited (“we”, “our”, “us”) operates www.velobike.co.nz. Velobike Innovation Limited is registered with the New Zealand Companies Office under the business number 9429047031364.

This policy explains how we collect, use, store and protect your personal information when you use or make a purchase from our website.

By using our website, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

We collect personal information you provide to us when you:

  • Make a purchase or create an account
  • Contact us by email or social media
  • Sign up for our newsletter or updates

This may include your:

  • Name and contact details
  • Shipping and billing address
  • Payment information (handled securely by Shopify)

We also automatically collect limited data about how you use our website to help us improve your experience, including:

  • IP address
  • Browser type
  • Pages visited and time spent on site

How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchases or inquiries
  • Improve our website and customer experience
  • Send occasional marketing or promotional updates (you can unsubscribe at any time)

We never sell your personal information.

Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

We may use trusted third-party services such as Shopify to collect anonymous usage data such as page visits, time spent on site, and device type.

You can choose to disable cookies through your browser settings, however some parts of the website may not function properly if cookies are disabled.

Security

We take the security of your information seriously.

While no online system is 100% secure, we use trusted, commercially accepted methods to protect your data.

All payments are handled securely through Shopify, who maintain their own Privacy Policy.

Analytics

We use Shopify to help us understand how visitors use our site. 

Shopify may collect anonymous usage data such as page visits, time on site, and device type.

Access & Correction

You may request access to the personal information we hold about you, or request corrections to your information by contacting us using the details below.

Changes To This Policy

We may update this Privacy Policy from time to time.

Any changes will take effect immediately once published on this page.

If major updates are made, we’ll note this clearly on our website.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, contact us at hello@velobike.co.nz.